As we get to know you through the application process to study abroad, it’s only fair that you know a bit about us too! Read on to learn more about the programs team behind all the emails and phone calls and our in-country staff who you will get to know during your time in New Zealand. And, of course, feel free to contact us anytime if you have questions!

Program Managers

Kate Hilby

Associate Director - Enrollment Management

Kate Hilby (aka Hilby, Hilbs or Hilbo Baggins) is a TEAN alum who studied in Melbourne in 2009 and has been working as a Program Manager for TEAN New Zealand for the last six years. She recently returned from a year living and working from New Zealand based out of Auckland. One of her favorite things about living in New Zealand was the opportunity to get out and explore the vastly different and gorgeous landscapes found throughout the country. Her tip is to take time to visit the amazing National Parks of New Zealand, found on both islands. Two of her favorites include Tongariro National Park and Aoraki/Mt Cook National Park.


Tell us a little about what you do at TEAN?
I currently work on our New Zealand, Fiji, Japan and Southeast Asia programs. My role as team lead and Program Manager is to make sure everything on these programs is running smoothly working with our team. It includes everything from making sure students have pre-departure information on time to making sure they submit all of the items they need to study abroad (i.e. transcripts, courses, contracts, arrival details, payments, visa confirmations).

Where did you study abroad?
I studied with TEAN in Melbourne, Australia at Deakin University. It’s a more traditional campus, just outside the city but being able to live in the city and commute gave me the best of both worlds. Honestly, Melbourne has something for everyone – think sporting events, art, music, theatre, comedy, laneway cafes/restaurants/bars, shopping, the list goes on. Melbourne is consistently ranked as one of the world’s most liveable cities, so why wouldn’t you choose to study there? If you’re looking for a Melbourne equivalent in New Zealand, check out Wellington known as the coolest little capital in the world. It’s a smaller city, but that makes it an easy city to get around by foot. It’s a very accessible city for study abroad students.

What brought you back to Melbourne to live and work after graduation?
When I graduated, I knew I wanted to return to Australia. My time studying abroad had given me that exposure to living abroad and I wanted to spend more time there as a professional. For my career, It was great to gain work experience at a university abroad. I’m so glad I went down this path or I might not have ended up at TEAN today!

Packing for study abroad is always a challenge and popular topic, as a frequent flyer – what insider tips do you have for someone packing for the semester?
I’ve become pretty good at packing light over the years since there have been so many times earlier on where I’ve overpacked. I took half of my closet and never touched the majority of it. You will hear the advice – pack everything you think you’ll need then take half of it – and it’s so true. My other advice is to pack articles of clothing you can mix and match to create different outfits to help reduce items. Also try to keep the shoe situation under control, they take up a lot of room. Bring a couple pairs that are super versatile (and comfortable).

If you were going to study abroad tomorrow on a TEAN program where would you go?
I’m biased, but I would study on one of our New Zealand programs. Since working with our TEAN New Zealand students, I’ve had the opportunity to travel to New Zealand several times and have visited all program locations. I also recently lived in New Zealand for a year based out of Auckland. I love the idea of going for a semester, joining a tramping club on campus and getting out into the beauty of New Zealand in my free time!

New Zealand Staff

On Lee Lau

Resident Assistant - Dunedin

On Lee grew up in San Francisco and found her passion for botany and conservation by exploring the Redwood forests in nearby parks. Traveling and studying abroad became an important part of her education as she began traveling extensively throughout the West Coast, which included a summer working in Alaska, and studied abroad in Costa Rica during her time at Reed College in Oregon. She also spent a field season in central Brazil meeting the locals and measuring tropical trees for her Masters research at North Carolina State University. She coordinated an internship program connecting college students with summer opportunities in the US National Parks before moving to New Zealand in 2013. She loves sharing and facilitating adventures in and around Dunedin with TEAN students.

Pronouns: She/Her/Hers


What is your role at TEAN?
I’m a Resident Assistant based out of Dunedin, New Zealand. I look after students that study abroad at the University of Otago and help introduce students to New Zealand culture during TEAN Orientations as well as throughout the semester.

What is the best part of your job?
The best part for me is planning group events to do things most students otherwise wouldn’t know about or have the budget to do on their own. I love seeing how newly arrived students react when they walk up to an amazing vista – like in the Otago Peninsula or Queenstown or Milford Sound – that perfectly encapsulates the natural beauty of New Zealand. It’s also fun to see how excited students are to see the All Blacks vs Australia rugby match at our local stadium.

What makes Dunedin a great place to study abroad?
Dunedin is the only place I know where you can see albatross and penguin colonies in amazing nature reserves close to town – it really deserves its reputation as the wildlife capital of New Zealand. Students in Dunedin get the perks of being in a college town, in a place with a rich indigenous and immigrant history, and surrounded by green hills and wild beaches.

What should be on every student’s bucket list for a semester in New Zealand?
Every student in New Zealand should plan to do a Great Walk or at least a part of it. Great Walks are backpacking or boating trails that go through New Zealand’s National Parks managed by the Department of Conservation. I also recommend taking the time to watch kapa haka groups that often perform during community events, and learning about Maori history and culture.

What places would you recommend to someone visiting New Zealand?
I’m a big fan of Te Anau. The town is right near the start of the Kepler Track and is the closest town to Milford Sound. Te Anau tends to have less people compared to Queenstown or Wanaka, but it still has great restaurants and cafes, and a year-round boat tour to otherworldly glow worm caves on the opposite side of the lake.

Photo of TEAN Staff Aleisha Lord

Aleisha Lord

Resident Assistant - Dunedin

Studying economics and languages at the University of Otago, Aleisha has had many opportunities to travel and study abroad, visiting the United States, Chile, Argentina and several European countries. Most recently, she spent six months at the Sorbonne in Paris, working towards her Masters in French. Aleisha was born and raised in Dunedin, a city she adores. She loves sharing the history and culture of Dunedin and New Zealand with others. As a TEAN Resident Assistant, she looks forward to welcoming students to Dunedin, helping them get the most from their study abroad experience. She also works at the Otago Museum, hosting sleepover groups who come to experience their very own Night at the Museum!


What is something unique to Dunedin that every student must experience?
The Vogel Street Warehouse Precinct is such a cool part of town to explore. I can’t recommend it enough to visiting students. What used to be the industrial center of town is now a vibrant urban area. Its beautiful Victorian buildings are covered with local street art, and you will find a great selection of cafes and restaurants there, including Good Good, which is a must-try burger experience.

What should be on every student’s bucket list for a semester in New Zealand?
Every student coming to New Zealand needs to visit Central Otago. It doesn’t matter whether it’s winter or summer or somewhere in between, the region is always beautiful and fresh. Central Otago has incredible scenery, with some of the highest mountains and deepest lakes in the country. It’s really the perfect place to take in the stillness and pureness of New Zealand.

What are some hidden gems on the South Island?
The small town of Tekapo is a bit of a hidden gem. It’s nestled in a beautiful alpine region and is only about a three-hour drive from Dunedin. You can unwind in the local hot springs and watch the stars as they appear at night. Definitely the best place I know for stargazing!

What are your tips for students feeling homesick?
If I am ever feeling homesick, I get in touch with a friend or contact that I have made since I’ve been away and try to organize something a bit different to take my mind off things. Sometimes calling people back home to tell them that you miss them makes you miss them even more, but calling someone local and asking them if they want to visit a new place with you or come over to your flat and cook a new recipe is a great way to feel less alone and to remind yourself of the awesome journey you are on.

What makes TEAN unique in your opinion?
We are committed to helping students have the best experience that they can have while abroad, and we will help students find their way through any questions or issues, regardless of their size or complexity, that arise during their exchange. Also, our local staff are incredibly familiar with their cities and regions and are always able to share the best local knowledge with our students.

Rachel Fenton

Resident Director - New Zealand

Rachel has an extensive background in international education student services, marketing and university relations. She spent several years living and working abroad first in Japan on the JET program, then in London, England and Guangzhou, China. On return to New Zealand, Rachel managed the study abroad and student exchange programs at Massey University; her alma mater where she was awarded degrees in Business Administration and Marketing. She is now working at the University of Auckland, as well as representing TEAN as the New Zealand Resident Director.