This section includes information specific to the Fall 2022 TEAN New Zealand program. Please click through and read all of the information below for important details relating to your upcoming semester abroad. But first make sure you’ve read all of Step 6: Get Going in our pre-departure guide which include the information on insurance, packing for your semester, safety, communication and finances while abroad.  

Arrival In New Zealand

Arrival in New Zealand

Most students will be arriving via Auckland International Airport. You will need to clear immigration, collect your luggage and then clear customs/biosecurity.  New Zealand is very strict about their biosecurity screening and what they allow into the country. Their biosecurity systems and screenings help to prevent the entry and spread of harmful organisms like pests and diseases that can wreak havoc on New Zealand’s ecosystems. It’s important that you don’t bring in any fruit, vegetables, herbs, seeds or other plant-based materials. This also goes for any dirt or grass that may be on your hiking boots/equipment. If you’re unsure if you should declare something, please check with an airport staff member and they will assist you. 

AuCkland Airport Arrival

Please follow the instructions below to ensure your arrival is handled efficiently and smoothly. If you are scheduled to arrive within the allotted arrival window, the airport pickup process is usually quite easy since there is a group of arriving participants. However, you should still bring these instructions with you in case you miss your flight and arrive independently on a later flight. If you are not arriving in the scheduled arrival window, your TEAN Program Manager will send you instructions of where to meet your Orientation Leaders in Auckland. 

Important: It is your responsibility to notify TEAN in a timely manner if you experience flight delays and/or itinerary changes.

Step 1: Most of you will be arriving at the international terminal in Auckland. You should collect your baggage and look for our staff holding a “TEAN” sign by the baggage claim. If you are arriving into Auckland on a domestic flight, please you’re your way to the International Arrivals Hall to find the TEAN Orientation staff.

Step 2 :Do not panic if a program representative is not immediately present as they may be assisting other students and getting the group on buses. Please wait in the International Arrivals lounge area..

Step 3: If you do not see a TEAN staff member 30 minutes after being in the International Arrivals Hall please call the relevant orientation leader below to locate them in the terminal

Orientation 1 (Otago & Victoria):  
Dee Solomon022 318 8653  
Fred LeBlanc0210 260 7771 
Orientation 2 (AUT, Auckland, Canterbury): 
Shivani Rajan022 459 8839 

Step 4: If the above call is not successful please wait 30 minutes and repeat Step 3.

Step 5: If you have not located a program representative one hour after arriving please call the TEAN Urgent After Hours Contact number at +00 1.574.239.6545

Step 6: After 1.5 hours of waiting please request a taxi or shuttle to the orientation accommodation. Upon arrival, please call your Orientation Leaders and the TEAN Urgent After Hours Contact number one last time and leave a message with your location and then check into the hotel. If you are part of the TEAN Fall 2022 group, you will have a bed reserved in your name. 
Note: Auckland and AUT Students will move into university housing 

TEAN Orientation


You will receive a detailed orientation itinerary via email from your Program Manager prior to departure. The information below will give you a general idea of what to expect during your Auckland and Rotorua Orientation.  

Day One

Arrive in Auckland and transfer to your accommodation to drop off your luggage before going on a brief walking tour and having a welcome and information session with your TEAN Orientation Leaders. On your arrival day, you will also visit a Marae on the AUT campus for a traditional Maori welcome. There will be some free time during the day to grab any essential you might need as well. The group will come together in the evening for a group welcome dinner either at the Marae or at a local restaurant in Auckland..

day two

Today the group will have breakfast in the Auckland Orientation hotel before heading off for Rotorua. We will stop at Hobbiton on the way for a guided group tour. Lunch will be at Hobbiton in the Shire’s Rest Café (at your own expense). After lunch and the tour, the group will continue on to Rotorua where you’ll have a brief city tour and will check into your accommodation.  

Day Three

Breakfast will be provided at the hotel and you then have the rest of the morning and afternoon as a free day with the option to book additional activities. Take advantage of Rotorua’s adventure sports and the beautiful natural surrounds – or rest and unwind before meeting as a group in the evening. 

In the early evening, the group will come back together for a final orientation dinner. After dinner, the group will visit Te Puia’s natural geothermal valley for a guided tour under the stars.  

Day Four

Today is the final day of the TEAN Orientation. The group will have breakfast together in the hotel before checking out. From the hotel, you will have a Haka Lesson where you’ll be taught the words, actions and the culturally significant meaning of the Ka Mate haka famously performed by the All Blacks rugby team.   

After the Haka lesson, the group will jump onto the shuttle and head back to Auckland. There will be a stop along the way so you can grab snacks or lunch (at your own expense) before continuing on to Auckland. Students studying outside of Auckland will be taken to the Auckland Airport for your flights to your host cities. Students studying in Auckland will be taken back to their university accommodation.  

Orientation Accommodation

In Auckland, you will stay at the Ascotia Hotel. It is located within walking distance to much of what Auckland has to offer in the Central Business District (downtown). This is hotel accommodation and you will be sharing a room with another TEAN student.  

Ascotia Off Queen
3/5 Scotia Place
Auckland CBD
Auckland 1010
Phone:  +64 9 365 1177 

Note: University of Auckland and AUT students will stay in their university accommodation while in Auckland for orientation. 

In Rotorua, the group will be staying at Jet Park Hotel. This hotel is near Rotorua Lake and downtown Rotorua. You will be sharing a room with another TEAN student.

Jet Park Hotel Rotorua
237 Fenton Street, Victoria
Rotorua 3010
Phone: + 64 800 538 466 

TEAN Orientation staff will also being staying on-site at the orientation accommodation. 

Packing for Orientation

When packing your bags we suggest you pack what you need for Auckland and Rotorua in your carry-on or at the top of your packed suitcase so it is easily accessible. That way you do not need to unpack your large suitcase for items you will need during orientation. 

It’s worth noting that it can get quite cool especially once the sun sets – remember you will be arriving in New Zealand during their winter. It will likely be in the mid-50s during the day and around the low to mid-40s overnight. We suggest bringing layers to account for the changing temperatures as well as a jacket 

Here are some suggested items you will need for orientation: 

  • Jeans/long pants and shorts 
  • Tops for layering 
  • Jacket (waterproof would be a good idea) 
  • Hat, sunscreen, sunglasses  
  • A couple nicer outfits for evenings out though New Zealand is quite casual 
  • Comfortable walking shoes 
  • Swimsuit  
  • Travel size toiletries (shampoo/soap etc.) 
  • Any medications (prescription, allergy, over the counter) 

TEAN Contact Info

TEAN Contact Information

Below are suggested notes on how to communicate with TEAN staff members during your program. These notes are also applicable to parents and guardians. 

We will provide you with TEAN staff contact information prior to depature and during orientation. We will also provide contact details for the US consulate in New Zealand, as well as emergency numbers in New Zealand. 

Important Contact Notes for Emergencies
  • Never use email in emergency/urgent situations. 
  • Flight changes and/or delays are considered “urgent” if our staff is scheduled to meet you at 
the airport. 
  • For particularly time sensitive emergencies please call both our U.S. Urgent After Hours 
Contact number (+1 574 239 6545) and the appropriate TEAN New Zealand contact.
 We are generally available 24 hours per day, 7 days per week, as we have staff in both hemispheres. 
Important Contact Notes for Routine Problems during the Semester
    • Once you are in New Zealand, your Resident Director will be your first contact when issues arise. 
    • Email is fine to use, but if you need an answer within 24–48 hours you should probably place a phone call or text. 
    • If your routine question/problem is not addressed within 72 hours your email was most likely not received and a phone call or text may also be needed. If communication problems exist please email Kate Hilby, Associate Director – New Zealand for assistance. 

Please note:Email is not 100% effective. If you are experiencing delays to your questions most likely there is an email problem. In these instances, please call. We do not want any of your questions going unanswered.

 Contacts for Parents/Guardians

Messages can be left with either the TEAN Main office during business hours, or with the Urgent after-hours line outside of business hours to be passed along to the in-country team. 

TEAN Main Office: 1.312.239.3710
U.S. Urgent After hours Contact: 1.574.239.6545